Customer Service
- Returns
- Delivery time and shipping costs
- Complaints
- Contact
Returns
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to have the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return the product. You will then be credited with the full order amount including shipping costs. Only the cost of returning home to the store is for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation of value to you. So please treat the product with care and make sure it is properly packaged for return.
Want to exchange a product?
Do you want to exchange your product? That is no problem at all. You can contact support@grooviemonkey.com. However, you have to bear the costs for returning the product.
I have entered a wrong delivery address!
Did you accidentally give the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.
Delivery time & shipping costs
We do our best to deliver your order as soon as possible. Orders placed on weekdays before 22.00 hours, we try to ship the same day. However, we do not always succeed in this, sometimes products are not in stock and then the delivery of the order may take a little longer. On the product page is an indication of the delivery time. If for any reason we cannot meet this delivery time, we will of course inform you as soon as possible.
The listed prices do not include shipping costs. The shipping costs are:
€ 6,95 excl VAT.
Delivery is via the letter carrier or parcel delivery service of Post NL. In general, delivery will take place the next working day between 9:00 and 18:00. Unfortunately we cannot guarantee the time of delivery.
Contact
We do our utmost for you as a customer. That includes making it easy for you to contact us. If you have any questions about anything you can reach us through the following details:
Grooviemonkey
Phone: +36 191 779 31
Mail: [support@grooviemonkey.com]
The trade name of our company is: Grooviemonkey
Our domain name is: www.grooviemonkey.com / www.grooviemonkey.
Our business address:
Narcissusingel 64
DUTCH CHAMBER OF COMMERCE: 67741177
VAT : NL002211964B95
Complaints
Complaints
It can always happen that something does not quite go as planned. We advise you to first make your complaints known to us by sending an email to support@grooviemonkey.com. If this does not lead to a solution, it is possible to register the dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file the complaint via the platform of the European Union.